What should be done in the event of a claim?

An immediate notification should be sent to Albatros with disclosure of time, location and nature of the loss, its address, phone/fax no. In addition, several photographs should be produced, from which the accident location and the damage or the damaged parts are evident.

Experts
The appointment of a surveyor is depending on cause and extent of damage. This decision is to be made by Albatros.

Repairs
Please do not start or assign repair orders without consent of the responsible Albatros claim expert.

Important
Do not submit an admission of fault and do not settle any invoices. Please extract further information on the conduct in the event of a claim from your insurance policy and the associated insurance conditions. Of course, our claim experts are willingly at your disposal in the event of questions.

Albatros Versicherungsdienste GmbH
Von-Gablenz-Straße 2-6
50679 Cologne
Phone: +49(0)221 8292-153, 265 or 288
Fax: +49(0)221 8292-105
E-mail: industry-claims@albatros.aero

Claim leaflet